faqs are about dealing with nano lab, rather than working with super
8. For the latter, see our technical pages)
Q: How do I put in an order for film stock?
A: Simple. Fill in this stock order form. In doing so, you will receive an invoice with our bank details on it. If you like, you can email me confirmation of payment from your bank such that I can get the order out same day.
Q: How do I request film processing and transfer from nanolab?
A: Simple. Fill in this processing order form. In doing so, you will receive an invoice with our bank details on it. Make the payment as per the invoice, and send the film to us. Please put your invoice number on the outside of the bag.
do I make a payment for processing or stock?
A: We'd like you to fill in our online order forms and press 'send'. In doing so, you should receive an invoice by email. On the invoice you will find our bank details. That is the best way to pay. International customers can request a paypal invoice instead, though we don't usually accept paypal for Australian customers without adding the paypal charge of 4.5%. Here are the same bank details as you will find on your invoice: : Richard Tuohy, bsb 013600, acc 514312271, ANZ. Please put your invoice number as a reference (NOT 'super 8' or anything like that).
Your name won't appear automatically unless you type it in the reference
field when you make the transfer. If you don't use internet banking and have to go
into an ANZ branch, unfortunately you can't put text as a reference,
so please just use your invoice number as a reference number. For stock purchases,
after making your payment, please email us confirmation of the payment
and your address. It is also possible to pay by cheque or money
order (in either case, made out to 'richard tuohy').
it possible to drop film off for processing rather than posting?
however Daylesford isn't in Melbourne. We are 1 and a half hours
from the city. If you are dropping off film, you will need to call
for directions as we are hard to find (our bit of Grant St isn't
usually on maps). Posting is really the best option.
I send in old rolls of processed film just for telecine?
no. Our telecine set up is just too busy transfering films that
we have processed here at the lab to do transfer only jobs. But
we can recommend places that do a good job. Feel free to ask.
Q: Can you upload
the full Pro Res transfer file?
A: Yes! The files we upload are the same files you would get if you sent in a drive